Paschal Pradeep12:16 AM
Thanks for contacting the DBM Support team! You are now connected to Paschal Pradeep. We will be right with you.
Paschal Pradeep12:17 AM
Hi!
Paschal Pradeep12:17 AM
Hope you're doing well!
ADV ADV12:17 AM
hi! Hope you too)
Paschal Pradeep12:17 AM
I am fine, Thanks!
Paschal Pradeep12:18 AM
Checking the IO
ADV ADV12:18 AM
thx)
Paschal Pradeep12:19 AM
I'm afraid - There is a last day change made to the IO budget!
ADV ADV12:19 AM
yes, i'm make a budget smoller
ADV ADV12:21 AM
from 496 thousends (in my currency) to 492 thousends, and whatever - budhet is overspent.
ADV ADV12:23 AM
it is not the first time, but in previous times, budget was overspents not so much. In this time it over 1% overspent.
Paschal Pradeep12:25 AM
Thanks for all the shared details!
Paschal Pradeep12:25 AM
I am checking internally.
Paschal Pradeep12:25 AM
Please allow me 10 mins
ADV ADV12:26 AM
you're welcome, take youre time
Paschal Pradeep12:26 AM
Thanks a lot!
Paschal Pradeep12:38 AM
Hi!
ADV ADV12:38 AM
hi)
Paschal Pradeep12:38 AM
I've checked internally and found the answer!
ADV ADV12:38 AM
great news)
Paschal Pradeep12:38 AM
Unfortunately, it's an intended behavior for TrueView campaigns!
Paschal Pradeep12:39 AM
usually TrV LI
Paschal Pradeep12:39 AM
overspend because of the dynamic bidding nature
Paschal Pradeep12:40 AM
Also, 2% of overspend here is expected and it's within the TrV overspend limit. In this case we can avail the credit.
Paschal Pradeep12:40 AM
With regard to the credit it's upto the Account Manager discretion to issue the refund.
Paschal Pradeep12:42 AM
We've already raised a feature request to the engineering team regarding this issue and hoping for a solution soon.
Paschal Pradeep12:43 AM
I'd recommend - reach out to the Google AM for refund and he/she will take this further.
ADV ADV12:43 AM
i see. Thanks)